Privacy Policy

 

Effective Date: February 18, 2025.

 

fromlight2artshop.com is committed to protecting your privacy. This privacy policy explains how we collect, use, and safeguard your data when you use our website.

 

What Data Do We Collect?

 

We collect the following types of data:

 

  • Personal identification information: Name, email address, phone number, billing and shipping address.
  • Transaction data: Order details and payment information (processed via WooCommerce & Stripe).
  • Technical data: IP address, browser type, device type, operating system, and interactions with the website (Google Analytics).
  • Marketing data: Newsletter subscription status and engagement with advertisements on Meta (Facebook, Instagram) and Pinterest.
  • Fulfillment and delivery data: Shared with Printify, ThePrintSpace, or Tapstitch for order processing and shipping.
  • Cookies and tracking data: Used for analytics and marketing purposes (Google Analytics, Meta, Pinterest).

 

How Do We Collect Your Data?

 

We collect data when you:

 

  • Register an account or place an order.
  • Subscribe to our newsletter.
  • Contact customer support.
  • Use our website and accept cookies.
  • Engage with our social media pages (Instagram, Pinterest).

 

We may also receive your data indirectly from:

 

  • Meta (Facebook & Instagram) if you interact with our ads.
  • Pinterest when engaging with our content.
  • Google Analytics for website traffic analysis.
  • WooCommerce & Stripe for payment verification.
  • Printify & ThePrintSpace for order fulfillment.
  • Maxmind Inc. for Geolocation services to adjust tax and shipping costs.

 

How Will We Use Your Data?

 

We use your data to:

 

  • Process orders and manage accounts.
  • Provide customer support.
  • Send marketing communications (if opted-in).
  • Improve website functionality and analyze traffic (Google Analytics).
  • Prevent fraud and secure payments (WooCommerce & Stripe).
  • Comply with legal obligations.

 

Geolocation & IP Address Use

 

To enhance the shopping experience and correctly calculate taxes and shipping, we use IP geolocation services provided by MaxMind, Inc.
This service allows us to estimate your location based on your IP address, helping us display the appropriate currency, tax rate, and shipping options.

 

MaxMind may receive and process your IP address solely for this purpose. For more information, please refer to MaxMind’s privacy policy.

 

Sharing Your Data

 

We may share your data with:

 

  • Printify, ThePrintSpace, & Tapstitch (merch order fulfillment).
  • Meta & Pinterest (marketing and ads).
  • Google Analytics (website analysis).
  • WooCommerce & Stripe (payment processing).
  • MaxMind Inc. (geolocation).

 

How Do We Store Your Data?

 

We securely store your data using:

 

  • Encrypted servers with access control.
  • Secure payment processing via Stripe & WooCommerce (we do not store full payment details).
  • Compliance with Google Analytics, Meta, and Pinterest security protocols.

 

Data Retention

 

  • Order & transaction data: Kept for 7 years for tax/legal compliance.
  • Marketing data: Stored until you unsubscribe.
  • Customer support inquiries: Retained for 12 months.
  • Google Analytics data: Retained for 26 months.

 

After the retention period, we securely delete or anonymize data.

 

Marketing

 

We may send you product updates and promotions. If you opt in, you may receive:

 

  • Email newsletters
  • Targeted ads on Meta (Facebook, Instagram) & Pinterest

 

To opt out of marketing:

 

  • Click the unsubscribe link in emails.
  • Adjust your ad preferences on Meta & Pinterest.
  • Contact us at service@fromlight2artshop.com.

 

What Are Your Data Protection Rights?

 

Under GDPR, you have the right to:

 

  • Access your data.
  • Rectify inaccurate information.
  • Erase your data (under certain conditions).
  • Restrict processing of your data.
  • Object to data processing.
  • Request data portability.

 

To exercise these rights, contact us at service@fromlight2artshop.com. We will respond within one month.

 

Cookies

 

Cookies are small files that collect website usage data. We use cookies to:

 

  • Keep you signed in.
  • Analyze how you use our site (Google Analytics).
  • Personalize ads (Meta & Pinterest).

 

Managing Cookies

 

You can disable cookies in your browser settings. However, some features may not function properly.

 

More information: allaboutcookies.org

 

Privacy Policies of Other Websites

 

Our website may link to external sites. We encourage you to review their privacy policies, as we do not control how they collect or process data.

 

Changes to Our Privacy Policy

 

We regularly review our privacy policy and update this page accordingly. Last updated: February 18, 2025.

 

How to Contact Us

 

For privacy concerns or data requests, contact us:

 

  • Email: service@fromlight2artshop.com
  • Address: Fromlight2artshop.com / Sima Zureikat, Karl Marx Allee 69F, 10243 Berlin Germany.

 

How to Contact the Appropriate Authorities

 

If you feel your data concerns have not been addressed, you can contact your country’s Data Protection Authority (DPA).

 

For EU residents: Find your DPA here.
For UK residents: Information Commissioner’s Office (ICO).

 

 

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